420 EXTREME XBOX SERIES X SMART PRO MODDED CONTROLLER

Order Processing Times

Due to the custom nature of our products, standard assembly time is 5-7 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 10 business days. If you wish to expedite the process, please select Same Day Assembly option when placing your order to have your controller built and shipped within the next 24 business hours. Orders received after 1:00 pm EST begin processing the following day. Orders that include the same day assembly option but were placed after cut off time on Friday and on the weekend will be shipped out the following Monday. If your order includes any personalized option, please allow additional 2-3 business days for processing your custom artwork.

Delivery time will vary depending on the shipping method selected at checkout. Please remember that delivery speed shown when the order was placed is shown in business days. Business days are counted as Monday – Friday, and exclude any national holidays.

Shipping Options

We use FedEx and USPS to deliver packages.   

Shipping Rates & Times

Delivery times are based on the shipping method selected at checkout (Standard, Expedited, Express, or International Express). The times shown below are when we expect the item to arrive at your location and are shown in business days which are Monday - Friday.

Standard Shipping - 4-7 business days

FREE for orders $24.99 & up

$4.99 for orders under $24.99                           

Expedited Shipping - 2-3 business days

Starting at $10.99 

Express Shipping - 1-2 business days

Starting at $29.99

Overnight Shipping - 1 business day 

Starting at $49.99

International Express - 1-7 business days 

Starting $22.99. Calculated at checkout and vary by country                

Business days are Monday - Friday and exclude weekends and holidays.

We ask for your patience with tracking updates or potential delivery delays due to increased national shipping volume beyond our control.

Additionally we encourage everyone to add signature confirmation and/or shipping insurance  to the order.

Please note: each controller is handmade to the order and assembly times are based on the assembly speed selected when placing the order and customization options (personalized customizations including gamertags, custom badges etc. require additional 2-3 days for completion).                  

Return Policy

Satisfaction is guaranteed on all ModdedZone® Products. We want you to be thrilled, so even though all ModdedZone® controllers are made to order, we accept returns for all our products. 

Returning Undamaged or Non-Defective Goods

If you're not satisfied with your purchase for any reason, you have 14 days, from the day of delivery, to return your controller to us. As our controllers are hand-made to your specifications, there is a 10% restocking fee for all products returned except the READY TO GO Edition and SMART PRO Edition controllers. The controller must be returned in like-new condition, in original packaging and with all seals intact. If there is any damage or excessive wear to the item, there will be an additional charge, based on the cost of repair or replacement.

The amount refunded is less all shipping costs added at checkout. Return authorization from ModdedZone® must be obtained prior to mailing in any merchandise for repair or return.

Please note that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a traceable delivery service when returning products to ModdedZone.

Returning Damaged, Defective or Incorrect Goods

Defective Product: If the product is delivered and the contents have been damaged in transit, please retain all packaging and contact our customer service team immediately. You can return the item(s) to us within 14 (fourteen) days of receipt for an exchange.

Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all warranty information that accompanied your item.

Incorrect Goods: If you discover that we’ve sent you incorrect items, please contact our customer service team to return the incorrect items within 14 days. We will quickly replace them with the correct items.

The product(s) MUST be shipped back to us within 7 (seven) calendar days after the return/replacement request is approved and the return ticket is created. 

We accept Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept PayPal, Amazon Payments, Apple Pay and ModdedZone® gift cards. 

When your payment is proceesed by PayPal or Amazon Payments, your financial information is never shared with us and is heavily guarded behind the next-level encryption.

We also accept Affirm as a monthly payment option. Pick the payment option that works for you and your budget—from 4 interest-free payments every 2 weeks to monthly installments.

Here at ModdedZone® we’re dedicated to better gameplay, and better service. Our goal is to provide you with exceptional customer service. If you have questions about our products or services, please reach out to us directly.

ModdedZone® customer service team is available via phone, email, and ticketing system.  

Our customer service department is opened from 9.00 am to 5.00 pm (EST) Monday to Friday excluding holidays.